In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 07:00 UTC
Scheduled - This Thursday April 3, between 9:00-11:00 CET / 3:00am-5:00am EDT we will be performing maintenance on our servers to ensure the continued security and stability of StartMail.

During this time you may experience intermittent and brief connection errors for the webmail (mail.startmail.com), IMAP and SMTP submission services. When you experience errors, please try again after a minute.

You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.

We expect the impact on our service overall to be noticeable for webmail users, and minimal for IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.

Apr 3, 2025 07:00-09:00 UTC
Website Operational
Webmail Under Maintenance
Mail access (IMAP) Under Maintenance
Mail delivery (SMTP) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025

Unresolved incident: Planned maintenance.

Apr 2, 2025
Completed - The scheduled maintenance has been completed.
Apr 2, 09:45 UTC
Update - We're observing some unexpected issues with submission of email sent from custom domains. Sending from a custom domain appears did not work between around 9:55-11:00 CEST / 3:55am-5:00am EDT. A work-around has been rolled out to mitigate the issue and we are monitoring our systems.
Apr 2, 09:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:30 UTC
Scheduled - This Wednesday April 2, between 9:30-11:00 CEST / 3:30am-5:00am EDT we will be performing maintenance on our servers to ensure the continued security and stability of StartMail.

During this time you may experience intermittent and brief connection errors for the webmail (mail.startmail.com), IMAP and SMTP submission services. When you experience errors, please try again after 10 minutes.

You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.

We expect the impact on our service overall to be noticeable for both webmail and IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.

Apr 1, 13:59 UTC
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:30 UTC
Scheduled - This Tuesday March 25, between 9:30-11:00 CET / 4:30am-6:00am EDT we will be performing maintenance on our servers to ensure the continued security and stability of StartMail.

During this time you may experience intermittent and brief connection errors for the webmail (mail.startmail.com), IMAP and SMTP submission services. When you experience errors, please try again after 10 minutes.

You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.

We expect the impact on our service overall to be noticeable for both webmail and IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.

Mar 24, 16:27 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.