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All Systems Operational
Website
Operational
Webmail
Operational
Mail access (IMAP)
Operational
Mail delivery (SMTP)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2022
No incidents reported today.
Nov 25, 2022
No incidents reported.
Nov 24, 2022
No incidents reported.
Nov 23, 2022
Completed -
The scheduled maintenance has been completed.
Nov 23, 10:24 UTC
Nov 23, 10:24 UTC
Update -
All scheduled changes were rolled out successfully. However, we have not completed a reboot test yet. Therefore we have to extend this maintenance window.
So far we have not had any service interruptions. During the reboot tests you may experience brief interruptions as announced initially.
Nov 23, 09:25 UTC
So far we have not had any service interruptions. During the reboot tests you may experience brief interruptions as announced initially.
Nov 23, 09:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 UTC
Nov 23, 08:00 UTC
Scheduled -
On Wednesday November 23, between 9:00-10:30 CEST / 3:00am-4:30am EDT we will be performing maintenance on some of our servers to ensure the continued security and stability of StartMail.
During this time you may experience intermittent and brief connection errors for our website, webmail (mail.startmail.com), IMAP and SMTP submission. When you experience errors, please try again after a minute.
You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.
We expect the impact on our service overall to be minimal for our users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.
Nov 18, 14:44 UTC
During this time you may experience intermittent and brief connection errors for our website, webmail (mail.startmail.com), IMAP and SMTP submission. When you experience errors, please try again after a minute.
You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.
We expect the impact on our service overall to be minimal for our users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.
Nov 18, 14:44 UTC
Nov 22, 2022
No incidents reported.
Nov 21, 2022
No incidents reported.
Nov 20, 2022
No incidents reported.
Nov 19, 2022
No incidents reported.
Nov 18, 2022
Resolved -
This incident has been resolved.
Users have been unable to use our webmail service between 16:42-17:12 CET / 10:42-11:12 EDT.
We apologise for the inconvenience this may have caused.
Nov 18, 16:24 UTC
Users have been unable to use our webmail service between 16:42-17:12 CET / 10:42-11:12 EDT.
We apologise for the inconvenience this may have caused.
Nov 18, 16:24 UTC
Monitoring -
We have identified the service causing the disruption and implemented a fix that appears to be working. We are currently monitoring the recovery of the availability of our webmail service.
Nov 18, 16:13 UTC
Nov 18, 16:13 UTC
Investigating -
We are investigating an issue with webmail being unavailable for users showing an error that service is unavailable.
We apologise for the inconvenience.
Nov 18, 15:57 UTC
We apologise for the inconvenience.
Nov 18, 15:57 UTC
Nov 17, 2022
No incidents reported.
Nov 16, 2022
No incidents reported.
Nov 15, 2022
Completed -
The scheduled maintenance has been completed.
Nov 15, 09:38 UTC
Nov 15, 09:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 UTC
Nov 15, 08:00 UTC
Scheduled -
On Tuesday November 15, between 9:00-11:00 CEST / 3:00am-5:00am EDT we will be performing maintenance on many of our servers to ensure the continued security and stability of StartMail.
During this time you may experience intermittent and brief connection errors for our website, webmail (mail.startmail.com), IMAP and SMTP submission. When you experience errors, please try again after a minute.
You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.
We expect the impact on our service overall to be noticeable for webmail users, and minimal for IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.
Nov 9, 09:26 UTC
During this time you may experience intermittent and brief connection errors for our website, webmail (mail.startmail.com), IMAP and SMTP submission. When you experience errors, please try again after a minute.
You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.
We expect the impact on our service overall to be noticeable for webmail users, and minimal for IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.
Nov 9, 09:26 UTC
Nov 14, 2022
No incidents reported.
Nov 13, 2022
No incidents reported.
Nov 12, 2022
No incidents reported.