Resolved -
All systems have been running stable for over an hour now, so we are marking this issue to be resolved.
Thanks for your patience, and once again our apologies for any inconvenience this may have caused.
Please reach out if to our support team if you have any remaining questions.
Oct 10, 10:30 UTC
Monitoring -
Traffic is flowing again and services are back, and we are monitoring for any oddities. Note that incoming mail can be delayed, but none of it was lost. Again, we apologise for any inconvenience this may have caused to you.
Oct 10, 09:10 UTC
Identified -
We have received more information about the cause of the outage. The issue has been traced to a cooling system malfunction at our upstream network provider. They are working to get the cooling system back operational as well as trying to restart the affected network hardware. The high temperatures are making this difficult. Our servers are not affected other than not having connectivity at the moment. We were able to at least bring the website back online. Email service is still out at the moment. We apologise for the continued inconvenience and will provide further updates as soon as more information becomes available.
Oct 10, 08:05 UTC
Update -
Things have not fully stabilised yet, so service may be spotty right now. Our provider is aiming to give us an update at 6:30 CEST (4:30 UTC).
Oct 10, 03:56 UTC
Monitoring -
Traffic is flowing again and services are back, and we are monitoring for any oddities. Note that incoming mail can be delayed, but none of it was lost.
Again, we apologise for any inconvenience this may have caused to you.
Oct 10, 03:39 UTC
Update -
We've been able to contact our upstream provider and they've confirmed that there is a major outage on their side. They are working hard to fix it but have not been able to give use an estimated resolution time.
There is not a lot we can do right now but wait and monitor the situation. We will keep you posted.
Our apologies for any inconvenience this causes.
Oct 9, 22:24 UTC
Investigating -
Our servers are not able to communicate with the internet. This makes our services unavailable. We are looking into the source of this issue and will keep you posted.
Oct 9, 21:31 UTC
