All Systems Operational
Website Operational
Webmail Operational
Mail access (IMAP) Operational
Mail delivery (SMTP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - A connectivity error for the storage backend server was identified as the cause for the outage and vault servers required a restart as part of the resolution.

Some users may have experienced issues accessing their account during the window of 11:44 and 12:17 UTC. All users should be able to access their email again. No mail was lost, any mail that arrived during the outage has been delivered by now.

We apologize for any inconvenience this may have caused.
Apr 7, 12:39 UTC
Monitoring - A fix has been implemented and users should be able to access their inbox again, albeit with performance issues that you may experience. This should improve soon while we monitor the situation.

We apologize for any inconvenience this may cause.
Apr 7, 12:17 UTC
Investigating - We are currently investigating an issue with access to your StartMail. Users are unable to log in to their inboxes. We've identified the cause for the issue and working on a solution. We're sorry for any inconvenience this may cause to you. We will provide more information soon.
Apr 7, 11:57 UTC
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.