All Systems Operational
Website Operational
Webmail Operational
Mail access (IMAP) Operational
Mail delivery (SMTP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 8, 2024

No incidents reported today.

Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled - This Thursday November 7, between 9:00-11:00 CET / 3:00am-5:00am EST we will be performing maintenance on our servers to ensure the continued security and stability of StartMail.

During this time you may experience intermittent and brief connection errors for the webmail (mail.startmail.com), IMAP and SMTP submission services. When you experience errors, please try again after a minute.

You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.

We expect the impact on our service overall to be noticeable for webmail users, and minimal for IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.

Nov 4, 10:44 UTC
Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024
Resolved - It turns out that the issue from earlier today was unfortunately not fully resolved yet, and additional firewall state resets were required. We have now fully addressed the problem, and availability and performance are back to normal.

The issue took much longer to resolve than you should expect from us. We’re revising our procedures to ensure this does not happen again. Thank you for your patience.

Nov 1, 13:39 UTC
Investigating - StartMail is unavailable due to networking issues at this moment. We're currently investigating.
Nov 1, 12:55 UTC
Oct 31, 2024
Resolved - Between October 31 14:00 UTC / 10:00 EDT and November 1 8:45 UTC / 4:45 EDT we have observed connection errors for some outgoing email which may have caused a delay in delivery. For emails submitted that are affected customers have received an automated notification (“Your message could not be delivered for more than 4 hour(s). It will be retried [...]“). Those queued emails are now being delivered again and do not need to be resubmitted.

The cause for this incident was a disconnected synchronization running on our firewalls which caused for some network paths to be denied traffic, resulting in connection timeouts. Restarting the synchronization resolved the issue.

We’re analyzing the problem to get to the root cause and to improve our monitoring. We sincerely apologize for any inconvenience caused by this glitch in our system and are actively working to prevent similar occurrences in the future. Thank you for your understanding.

Oct 31, 14:00 UTC
Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.