All Systems Operational
Website Operational
Webmail Operational
Mail access (IMAP) Operational
Mail delivery (SMTP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 11:21 UTC
Update - We’re back online after blocking hosts involved in the attack. The initial wave had us offline from 4:15 UTC up to 5:30 UTC. A second wave has started and we are actively blocking the hosts involved. So far we are managing to stay online. Please bear with us while we fight of these extortionists. Your data is secure, only our availability was affected.
Mar 13, 06:47 UTC
Monitoring - We are currently mitigating the attack and monitoring the situation for now.
Mar 13, 05:59 UTC
Identified - We are suffering a DDoS attack since about 4:15 (UTC). You may not be able to reach our website or use the webmail during this attack. We are working on a mitigation and expect to be back soon.
Mar 13, 04:33 UTC
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:00 UTC
Scheduled - This Thursday March 7, between 9:00-11:00 CET / 3:00am-5:00am EST we will be performing maintenance on our servers to ensure the continued security and stability of StartMail.

During this time you may experience intermittent and brief connection errors for the webmail (mail.startmail.com), IMAP and SMTP submission services. When you experience errors, please try again after a minute.

You may also be logged out of the webmail. If that happens then you can log back in and continue doing what you were doing.

We expect the impact on our service overall to be noticeable for webmail users, and minimal for IMAP users. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.

Mar 4, 08:26 UTC
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.