All Systems Operational
Website Operational
Webmail Operational
Mail access (IMAP) Operational
Mail delivery (SMTP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 19:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 13:15 UTC
Scheduled - A software upgrade on the incoming mail servers (mx1.startmail.com, mx2.startmail.com, mx3.startmail.com) will be performed in sequence. During the time of the upgrade, it may show offline for remote third party mail servers attempting delivery to StartMail. It will (should) then be re-attempted to any of the other remaining servers online. As a result, some email may be delivered with a slight delay (~ minutes) during this window and we expect a minimal impact overall.

This follows after an initial roll-out that has been reverted shortly after, on last Thursday May 19th (https://status.startmail.com/incidents/fc1q6gchty3y). The issue with the delivery of mail that we experienced after the upgrade is assumed to be resolved and we will monitor the roll-out today closely.

May 23, 13:05 UTC
Resolved - This incident has been resolved.
May 23, 08:23 UTC
Monitoring - The affected server is back online. We're monitoring the situation.
May 23, 08:06 UTC
Identified - The issue has been identified and a fix is being implemented.
May 23, 08:04 UTC
Investigating - One of our vault servers is malfunctioning since about 7:55 UTC and requires a reboot to restore service. This will affect about 10-15% of customers, who may currently be unable to log in and use their webmail or IMAP connections. Incoming email will be queued and delivered after this server is back. Expect service to be fully restored in approximately 15 minutes. We apologise for any inconvenience this may cause.
May 23, 08:03 UTC
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 14:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:27 UTC
Scheduled - We will have to roll back the earlier software upgrade (https://status.startmail.com/incidents/v38526y0fnpp) to mitigate an unforeseen issue with mail delivery.
May 19, 14:26 UTC
Completed - The scheduled maintenance has been completed.
May 19, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 11:00 UTC
Scheduled - A software upgrade on the incoming mail servers (mx1.startmail.com, mx2.startmail.com, mx3.startmail.com) will be performed in sequence. During the time of the upgrade, it may show offline for remote third party mail servers attempting delivery to StartMail. It will (should) then be re-attempted to any of the other remaining servers online. As a result, some email may be delivered with a slight delay (~ minutes) during this window and we expect a minimal impact overall.
May 19, 10:11 UTC
May 18, 2022

No incidents reported.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 06:43 UTC
Verifying - The changes have been applied and all systems are operational again; we are closely monitoring the systems while all users get back in again.
May 17, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:01 UTC
Scheduled - We will perform a platform change that requires us to restart all backend servers. To prevent unexpected behavior during this time, we will disable customer access to our platform for up to 15 minutes between 06:00 and 07:00 UTC while we are restarting those servers.
This means that during this period, webmail will be unavailable, and no messages can be sent using SMTP or received using IMAP. Incoming messages that arrive during this period will be queued and processed afterwards.
We apologize for any inconvenience this may cause.

May 12, 12:32 UTC
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - The vault server has been restarted successfully and email should be available again for all users since 14:45 UTC.

Some users may have experienced issues accessing their account during that window 14:10-14:45 (UTC, May 11). No mail was lost, any mail that arrived during the outage will be delivered soon.

We apologize for any inconvenience this may have caused.

May 11, 14:47 UTC
Monitoring - The vault server has been rebooted and is a bit slower because it is busy letting users log in again, and delivering queued mail.
Performance is expected to be at nominal levels again in some minutes.

May 11, 14:43 UTC
Identified - One of our vault servers is malfunctioning since about 14:10 UTC and requires a reboot to restore service. This will affect about 10-15% of customers, who may currently be unable to log in and use their webmail or IMAP connections. Incoming email will be queued and delivered after this server is back. Expect service to be fully restored in approximately 15 minutes.
May 11, 14:36 UTC
Resolved - The vault server has been restarted successfully and email should be available again for all users since 0:45 UTC.

Some users may have experienced issues accessing their account during that window 0:00-0:45 (UTC, May 11). No mail was lost, any mail that arrived during the outage will be delivered soon.

We apologize for any inconvenience this may have caused.

May 11, 00:51 UTC
Monitoring - The vault server has been rebooted and is a bit slower because it is busy letting users log in again, and delivering queued mail.
Performance is expected to be at nominal levels again in some minutes.

May 11, 00:46 UTC
Identified - One of our vault servers is malfunctioning since about 0:00 UTC and requires a reboot to restore service. This will affect about 10-15% of customers, who may currently be unable to log in and use their webmail or IMAP connections. Incoming email will be queued and delivered after this server is back. Expect service to be fully restored in approximately 15 minutes.
May 11, 00:38 UTC