This incident has been resolved.
Users have been unable to use our webmail service between 16:42-17:12 CET / 10:42-11:12 EDT.
We apologise for the inconvenience this may have caused.
Nov 18, 16:24 UTC
We have identified the service causing the disruption and implemented a fix that appears to be working. We are currently monitoring the recovery of the availability of our webmail service.
Nov 18, 16:13 UTC
We are investigating an issue with webmail being unavailable for users showing an error that service is unavailable.
We apologise for the inconvenience.
Nov 18, 15:57 UTC