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All Systems Operational
Website
Operational
Webmail
Operational
Mail access (IMAP)
Operational
Mail delivery (SMTP)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2022
No incidents reported today.
Aug 8, 2022
Resolved -
The vault server has been restarted successfully and email should be available again for all users since 13:42 UTC.
Some users may have experienced issues accessing their account during that window 13:18-13:42 (UTC, August 8). No mail was lost, any mail that arrived during the outage will be delivered soon.
We apologize for any inconvenience this may have caused.
Aug 8, 13:42 UTC
Some users may have experienced issues accessing their account during that window 13:18-13:42 (UTC, August 8). No mail was lost, any mail that arrived during the outage will be delivered soon.
We apologize for any inconvenience this may have caused.
Aug 8, 13:42 UTC
Monitoring -
The vault server has been rebooted and is a bit slower because it is busy letting users log in again, and delivering queued mail.
Performance is expected to be at nominal levels again in some minutes.
Aug 8, 13:38 UTC
Performance is expected to be at nominal levels again in some minutes.
Aug 8, 13:38 UTC
Identified -
One of our vault servers is malfunctioning since about 13:18 UTC and requires a reboot to restore service. This will affect about 10-15% of customers, who may currently be unable to log in and use their webmail or IMAP connections. Incoming email will be queued and delivered after this server is back. Expect service to be fully restored in approximately 15 minutes.
Aug 8, 13:31 UTC
Aug 8, 13:31 UTC
Aug 7, 2022
No incidents reported.
Aug 6, 2022
No incidents reported.
Aug 5, 2022
No incidents reported.
Aug 4, 2022
No incidents reported.
Aug 3, 2022
No incidents reported.
Aug 2, 2022
Resolved -
Everything is running smoothly again. We went offline at 16:41 CEST / 10:41AM EDT and were back online 18 minutes later at 17:00 CEST / 11:00AM EDT. While we were offline no-one was able to log in or use our service. We were also not accepting incoming email for a few minutes. Incoming email that was sent in those minutes typically gets re-sent within minutes and should all have been delivered by now. Performance for IMAP and webmail was degraded in the initial minutes after coming back online and is now back to regular levels.
Again, we are sorry for this disruption. We took precautions to eliminate exactly these kinds of issues but they were apparently not enough. We will revisit our procedures to make sure this does not happen again.
What happened was the following. We were deploying security updates today on multiple servers as part of our regular maintenance process to keep our systems up-to-date. One of the updates had an unintended side-effect on the network level on one critical server only. This unfortunately caused all vault servers to get stuck and required reboots to resolve.
Aug 2, 15:30 UTC
Again, we are sorry for this disruption. We took precautions to eliminate exactly these kinds of issues but they were apparently not enough. We will revisit our procedures to make sure this does not happen again.
What happened was the following. We were deploying security updates today on multiple servers as part of our regular maintenance process to keep our systems up-to-date. One of the updates had an unintended side-effect on the network level on one critical server only. This unfortunately caused all vault servers to get stuck and required reboots to resolve.
Aug 2, 15:30 UTC
Monitoring -
And we're back online! The upgrade issue was fixed but we had to restart vault servers. All servers are back online and users are currently logging back in. Performance will be degraded while everyone is coming back in at the same time. This normally takes between 5 to 10 minutes to settle so please expect some slowness during that time. We are monitoring the situation and expect to close the incident in a few minutes.
Aug 2, 15:07 UTC
Aug 2, 15:07 UTC
Identified -
All services are currently down due to an upgrade gone wrong. Our engineers are working to fix the issue. We expect to be back in a few minutes as services are restarted. We are very sorry for this unplanned interruption of service.
Aug 2, 14:49 UTC
Aug 2, 14:49 UTC
Completed -
The scheduled maintenance has been completed.
Aug 2, 08:30 UTC
Aug 2, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 07:00 UTC
Aug 2, 07:00 UTC
Scheduled -
On Tuesday August 2, 2022 between 07:00 and 08:30 (UTC) we will be performing software maintenance on our firewalls, load balancer systems and IMAP gateway servers to ensure the continued security and stability of StartMail.
During this time you may experience intermittent and brief connection errors for our website, webmail (mail.startmail.com), IMAP and SMTP submission. In case you experience a connection error, please try it again after a minute.
We expect the impact on our service overall to be minimal. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.
Aug 1, 09:05 UTC
During this time you may experience intermittent and brief connection errors for our website, webmail (mail.startmail.com), IMAP and SMTP submission. In case you experience a connection error, please try it again after a minute.
We expect the impact on our service overall to be minimal. Apologies for any inconvenience this may cause. In case you have any questions regarding this maintenance, please do not hesitate to contact our support team at support@startmail.com.
Aug 1, 09:05 UTC
Aug 1, 2022
No incidents reported.
Jul 31, 2022
No incidents reported.
Jul 30, 2022
No incidents reported.
Jul 29, 2022
No incidents reported.
Jul 28, 2022
No incidents reported.
Jul 27, 2022
No incidents reported.
Jul 26, 2022
No incidents reported.